Privacy Policy
Last Updated: December 2025
Thank you for visiting Universal Floor Mats.
We are committed to protecting your personal information and giving you a safe, transparent, and reassuring shopping experience.
Universal Floor Mats is owned and operated by The Floor Mats LLC, located in Gaithersburg, Maryland. This Privacy Policy explains how we collect, use and safeguard your information when you interact with us online or offline.
By using our website or sharing your information with us, you agree to the practices described below.
1. Who We Are
The Floor Mats LLC
Trading as Universal Floor Mats
Gaithersburg, Maryland, USA
Phone 888 605 0678
Email support@universalfloormats.com
We offer a variety of commercial and residential floor mats, including custom logo mats, entrance mats, anti-fatigue mats, and specialty matting solutions.
2. Information We Collect
We collect information in a few different ways to process your orders smoothly and improve your experience.
2.1 Information You Provide Directly
You may share the following details when placing an order, requesting a quote or contacting us
- Name and contact information
• Billing and shipping addresses
• Company or organization name
• Artwork, logos, and design instructions for custom mats
• Payment details (processed securely through our payment partners)
• Emails, messages, or phone communication with our support team
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically, such as,
- IP address and general location
• Browser and device type
• Pages viewed and time spent on the site
• Items added to your cart
• Referral sources (for example, Google Ads or social media)
This helps us improve our site performance and better serve our customers.
2.3 Payment Information
Payments are processed through secure third-party processors.
Universal Floor Mats does not store full credit card numbers. We may receive limited payment-related details such as
- Last four digits
• Authorization status
• Transaction ID
This allows us to confirm payment, prevent fraud, and provide support when needed.
2.4 Information From Third Parties
We may receive additional information from
- Shipping partners (delivery updates, tracking information)
• Payment processors
• Advertising and analytics partners
• Business directories or lead platforms for B2B clients
- How We Use Your Information
We use your information only to provide excellent service and fulfill our responsibilities as a business. This includes:
- Processing and shipping your orders
• Creating design proofs and custom artwork
• Sending order updates, confirmations, and invoices
• Providing customer support and answering questions
• Improving our website, products, and communication
• Running ad campaigns or remarketing (Google, Meta, and other platforms)
• Preventing fraud or unauthorized activity
• Meeting legal, tax, and accounting requirements
We do not sell your personal information.
3. How We Use Your Information
We use your information only to provide excellent service and fulfill our responsibilities as a business. This includes:
- Processing and shipping your orders
• Creating design proofs and custom artwork
• Sending order updates, confirmations, and invoices
• Providing customer support and answering questions
• Improving our website, products, and communication
• Running ad campaigns or remarketing (Google, Meta, and other platforms)
• Preventing fraud or unauthorized activity
• Meeting legal, tax, and accounting requirements
We do not sell your personal information.
4. How We Share Information
We may share information with trusted partners who help us operate efficiently, such as
- Shipping carriers
• Payment processors
• Web hosting and security providers
• Email and newsletter platforms
• Marketing and analytics partners
• Professional advisors like accountants and attorneys
Each partner is required to handle your information responsibly.
We never sell or trade your information for unrelated marketing purposes.
If required by law, we may share information with regulatory authorities.
5. Cookies and Tracking Technologies
We use cookies to make your experience smoother. This includes
- Keeping items in your cart
• Remembering your preferences
• Improving page speed and features
• Understanding how visitors use our site
• Showing relevant promotions or ads
You can manage or disable cookies in your browser settings, though some features may not work without them.
7. Data Security
We protect your data using:
- SSL encryption
- Secure server hosting
- Payment gateway compliance (PCI DSS compliance)
- Regular updates and security patches
- Access control within The Floor Mats LLC
- Monitoring for suspicious or fraudulent activity
While no online system is perfectly secure, we take strong measures to safeguard your information.
7. Data Retention
We retain your personal data only as long as needed to:
- Fulfill your orders
- Provide customer support
- Maintain legal and tax records
- Comply with accounting requirements
- Improve our products and services
You may request deletion when legally permitted.
8. Your Rights
Depending on your location, you may have rights to
- View the information we have about you
• Update or correct your information
• Request deletion
• Opt out of marketing emails
• Restrict or object to certain uses of your data
We respond to all privacy requests with care and respect.
To make a request, contact
support@universalfloormats.com
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect information from minors.
10. Do Not Track Signals
Because industry standards are still evolving, our website may not respond to all Do Not Track browser settings.
11. International Users
If you visit our website from outside the United States, you understand that your information may be processed in the U.S. under U.S. privacy laws.
12. Changes to This Policy
We may update this Privacy Policy as our website, products, or legal obligations change. The “Last Updated” date will always reflect the most recent version.
Continued use of the site means you agree to the updated terms.
13. Contact Us
If you have questions about this Privacy Policy or need help with your information
Universal Floor Mats
The Floor Mats LLC
Email privacy@universalfloormats.com
Phone 888 605 0678
We are here for you and will respond with care.
