Terms and Conditions
Last Updated: December 2, 2025 Welcome to Universal Floor Mats. These Terms and Conditions explain how we operate, how orders are processed, and the responsibilities between you and The Floor Mats LLC, located in Gaithersburg, Maryland. By using our website or placing an order, you agree to these Terms and our Privacy Policy.1. About Us
The Floor Mats LLC Trading as Universal Floor Mats Gaithersburg, Maryland, USA Phone: 888-605-0678 Email: support@universalfloormats.com We provide high-quality commercial and residential matting solutions including entrance mats, logo mats, custom size mats, and specialty mats.2. Ordering With Us
When you place an order through our website, email, or phone, you are making an offer to purchase. Your order is accepted when we send a confirmation or begin preparing the order. Custom orders begin production only after written proof approval. We may decline or cancel an order if information is incomplete, inaccurate, fraudulent, or if unexpected issues arise.3. Understanding Mat Sizes
Size variations may occur due to material and manufacturing processes. Slight differences in length, width, or thickness are normal and not considered defects.4. Color Expectations
Colors shown on screens or printed materials may differ from the final product due to lighting, monitor settings, and dye batch variations. We aim for the closest match possible, but exact color matching cannot be guaranteed.5. Artwork, Logos, and Proof Approvals
- You will receive a digital proof for review.
- Production begins after written approval.
- Changes may not be possible once approved.
6. Prices, Availability, and Updates
We work to keep prices and product information accurate. If corrections are needed, we will notify you before processing your order. Prices, availability, and product descriptions may change at any time. Taxes, shipping, and fees will appear at checkout or on your invoice.7. Payments
We accept major credit cards and other secure payment methods. Payment is required before production or shipping unless you have approved purchase order terms. Orders may be cancelled if payment is declined or appears fraudulent.8. Shipping and Delivery
We ship through reliable carriers. Delivery times vary by product and destination. Once your order is handed to the carrier, responsibility transfers to you.If Your Order Arrives Damaged
- Take clear photos
- Note visible damage at delivery
- Contact us promptly
9. Returns, Exchanges, and Cancellations
Standard (Non-Custom) Products
- May be eligible for return within the allowed period
- Must be unused, clean, and in original condition
- Restocking fees or return shipping may apply
Custom Products
- Cannot be returned or cancelled once production begins
- May only be replaced if a manufacturing issue is confirmed
10. Product Use and Warranty
Our mats are designed for durability and safety. They must be used and maintained according to the provided care instructions. Normal wear, fading, misuse, or improper cleaning is not covered under warranty. While mats help reduce slips, no mat can prevent all accidents.11. Ownership of Content
All website content—including text, images, product descriptions, and designs—is owned by The Floor Mats LLC unless stated otherwise. You may not copy or reproduce content without written permission. You retain ownership of any artwork you upload but grant us permission to use it for fulfilling your order.12. Site Use and Conduct
By using our site, you agree not to:- Use the site for illegal or harmful activities
- Submit false or misleading information
- Attempt to disrupt or damage the website
- Use automated tools to collect data without permission
13. Limitation of Liability
To the fullest extent permitted by law, The Floor Mats LLC is not liable for:- Indirect or incidental damages
- Loss of business, profits, or data
- Damage from misuse, improper installation, or lack of maintenance
- Issues caused by shipping carriers or unavoidable delays
14. Indemnification
You agree to indemnify and hold The Floor Mats LLC harmless from claims related to:- Misuse of our products
- Use of artwork without proper rights
- Violation of these Terms
