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1. Do I have to sign up to place an order?
        No, you can order and checkout as a guest. However, you must provide us with a valid email address in order to send order confirmation, shipment details and your paid receipts.

2. How do I select the best floor mat for my needs?
  •   Identify where to place the mat ( Indoor/Outdoor)
  •   Measure the area. Consider the daily traffic on the mat.      
  •   Please call for assistance.
3. Do you offer custom sizes and shapes?
        Yes, we do. But some products may not offer this feature.  Call for more information. 

4. Are these products in stock?
        Unfortunately not. There is a production lead time for almost all these products.

5. What is your production lead time?
        Our typical production lead time is 5-10 business days. This depends on the product and the nature of the customization.

6. What are your shipping options?
        The standard shipping method is UPS ground. Transit time may vary from 2-6 business days depending on the shipping location.

7. Are there any other shipping options?
        If the order dimension and the weight exceed the limits of UPS ground shipping, the order will be shipped using a freight forwarder.
        There will be an additional cost for this service.
        Overnight shipping is offered at an extra cost.

8. Do you offer samples?
        Yes, we do. Email us at to request free samples of any product.

9. Do you provide warranty on your products?
        Yes. Warranty terms vary with the product.  Call for more information.

10.  Do you have a return policy?
         Yes, Please see the link here.

11.    Are these mats made in the United States? 
         90% of our products are made in the US.  Some products such as coco mats are imported.

12.   Do you offer free shipping? 
        We offer free shipping on MOST orders over $100. Orders less than $100 will incur a flat rate of $14.99.
        However, some products may not qualify for this offer due to weight, dimensions, and delivery priority.
        Free shipping is offered on UPS standard ground only and does not include Alaska, Hawaii, and US territories. 

13. Do you have a competitor quote?
        Do you want a better price?
        Do you want the best customer Service Team to Help you?
        Then; You are at the right place. We will match the other price by 110%!
        If the ultimate amount you are paying includes but is not limited to product, shipping, taxes, etc, Universal Floor Mats will offer you 110% of the difference.

        In order to qualify for the price mat, the following criteria should be met.     
  •   The product should be identical
  •   A formal quote from the competitor should be presented
  •   Price Match can be applied prior to placing the order or within 24 hrs from placing the order
  •   This offer cannot be combined with any other promotions
  •   Universal Floor Mats reserves the right to determine the ultimate eligibility

14.   Do you accept purchase orders?
         Yes, please send your formal PO to OR fax it to 301-355-0249
         Alternatively, you can call the sales team at 888-605-0678
         Your printed PO can be mailed to the following address. 

         Universal Floor Mats
         9711 Washingtonian Blvd 
         Suite 550
         Gaithersburg MD 20878    

         For Government Purchase Orders, please see the information below:

      Formal purchase orders are accepted from corporate customers and government entities with prior approval. Selecting the PO option does not guarantee your order will be processed. A representative will contact you if you have selected this option. Additional information may require in order to process your order.

Please contact 888-605-0678 to obtain a copy of the W9

DUNS # Please contact 888-605-0678 to obtain the DUNS #
CAGE / NCAGE Code --
CCR Registration --
SBA Certification Number
TIN / EIN Please contact 888-605-0678 to obtain the TIN/EIN
Legal Business Name The Floor Mats 
DBA Universal Floor Mats
Business Type LLC



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